1. EXECUTIVE SUMMARY
2. MARKET SNAPSHOT
2.1. Market Overview
2.2. Market Definition
2.3. Scope of the Study
2.4. Market Segmentation
3. BUSINESS LANDSCAPE
3.1. Market Drivers
3.2. Market Restraints
3.3. Market Opportunities
3.4. Porter’s Five Forces Analysis
3.5. Industry Value Chain Analysis
3.6. Policies and Regulations
3.7. Strategic Recommendations
4. TECHNOLOGICAL OUTLOOK
5. AI IN CUSTOMER SERVICE MARKET BY TECHNOLOGY
5.1. Introduction
5.2. Chatbots
5.3. Virtual Assistance
5.4. Generative AI-based FAQs
5.5. Others
6. AI IN CUSTOMER SERVICE MARKET BY DEPLOYMENT
6.1. Introduction
6.2. Cloud
6.3. On-Premise
6.4. Hybrid
7. AI IN CUSTOMER SERVICE MARKET BY APPLICATION
7.1. Introduction
7.2. BFSI
7.3. IT & Telecommunication
7.4. Government
7.5. Retail
7.6. Healthcare
7.7. Hospitality
7.8. Others
8. AI IN CUSTOMER SERVICE MARKET BY GEOGRAPHY
8.1. Introduction
8.2. North America
8.2.1. By Technology
8.2.2. By Deployment
8.2.3. By Application
8.2.4. By Country
8.2.4.1. USA
8.2.4.2. Canada
8.2.4.3. Mexico
8.3. South America
8.3.1. By Technology
8.3.2. By Deployment
8.3.3. By Application
8.3.4. By Country
8.3.4.1. Brazil
8.3.4.2. Argentina
8.3.4.3. Others
8.4. Europe
8.4.1. By Technology
8.4.2. By Deployment
8.4.3. By Application
8.4.4. By Country
8.4.4.1. United Kingdom
8.4.4.2. Germany
8.4.4.3. France
8.4.4.4. Spain
8.4.4.5. Others
8.5. Middle East and Africa
8.5.1. By Technology
8.5.2. By Deployment
8.5.3. By Application
8.5.4. By Country
8.5.4.1. Saudi Arabia
8.5.4.2. UAE
8.5.4.3. Others
8.6. Asia Pacific
8.6.1. By Technology
8.6.2. By Deployment
8.6.3. By Application
8.6.4. By Country
8.6.4.1. China
8.6.4.2. Japan
8.6.4.3. India
8.6.4.4. South Korea
8.6.4.5. Taiwan
8.6.4.6. Others
9. COMPETITIVE ENVIRONMENT AND ANALYSIS
9.1. Major Players and Strategy Analysis
9.2. Market Share Analysis
9.3. Mergers, Acquisitions, Agreements, and Collaborations
9.4. Competitive Dashboard
10. COMPANY PROFILES
10.1. Aisera
10.2. Ericsson
10.3. Microsoft
10.4. Tiledesk
10.5. Nokia
10.6. IBM
10.7. Amelia US LLC
10.8. Zendesk
10.9. CallMiner
10.10. Convin
10.11. Enthu .AI
10.12. NICE
10.13. Verint
10.14. Bright Pattern, Inc .
10.15. Meta
11. APPENDIX
11.1. Currency
11.2. Assumptions
11.3. Base and Forecast Years Timeline
11.4. Key benefits for the stakeholders
11.5. Research Methodology
11.6. Abbreviations