1. INTRODUCTION
1.1. Market Overview
1.2. Market Definition
1.3. Scope of the Study
1.4. Market Segmentation
1.5. Currency
1.6. Assumptions
1.7. Base, and Forecast Years Timeline
2. RESEARCH METHODOLOGY
2.1. Research Data
2.2. Research Processes
3. EXECUTIVE SUMMARY
3.1. Research Highlights
4. MARKET DYNAMICS
4.1. Market Drivers
4.2. Market Restraints
4.3. Porter’s Five Force Analysis
4.3.1. Bargaining Power of Suppliers
4.3.2. Bargaining Power of Buyers
4.3.3. Threat of New Entrants
4.3.4. Threat of Substitutes
4.3.5. Competitive Rivalry in the Industry
4.4. Industry Value Chain Analysis
5. CALL CENTER AI MARKET BY COMPONENT
5.1. Introduction
5.2. Solution
5.3. Services
5.3.1. Professional services
5.3.2. Managed Services
6. CALL CENTER AI MARKET BY DEPLOYMENT
6.1. Introduction
6.2. Cloud
6.3. On-premises
7. CALL CENTER AI MARKET BY ENTERPRISE SIZE
7.1. Introduction
7.2. Large
7.3. SMEs
8. CALL CENTER AI MARKET BY APPLICATION
8.1. Introduction
8.2. Predictive Call Routing
8.3. Journey Orchestration
8.4. Quality Management
8.5. Sentiment Analysis
8.6. Workforce Management & Advanced Scheduling
8.7. Others
9. CALL CENTER AI MARKET BY GEOGRAPHY
9.1. Introduction
9.2. North America
9.2.1. United States
9.2.2. Canada
9.2.3. Mexico
9.3. South America
9.3.1. Brazil
9.3.2. Argentina
9.3.3. Others
9.4. Europe
9.4.1. United Kingdom
9.4.2. Germany
9.4.3. France
9.4.4. Spain
9.4.5. Others
9.5. The Middle East and Africa
9.5.1. Saudi Arabia
9.5.2. UAE
9.5.3. Israel
9.5.4. Others
9.6. Asia Pacific
9.6.1. Japan
9.6.2. China
9.6.3. India
9.6.4. South Korea
9.6.5. Indonesia
9.6.6. Thailand
9.6.7. Others
10. COMPETITIVE ENVIRONMENT AND ANALYSIS
10.1. Major Players and Strategy Analysis
10.2. Market Share Analysis
10.3. Mergers, Acquisitions, Agreements, and Collaborations
11. COMPANY PROFILES
11.1. IBM
11.2. NICE
11.3. Zendesk
11.4. Bright Pattern
11.5. SmartAction LLC
11.6. SAP
11.7. Oracle
11.8. Avaya Inc.