1. INTRODUCTION
1.1. Market Overview
1.2. Market Definition
1.3. Scope of the Study
1.4. Market Segmentation
1.5. Currency
1.6. Assumptions
1.7. Base and Forecast Years Timeline
1.8. Key Benefits to the Stakeholder
2. RESEARCH METHODOLOGY
2.1. Research Design
2.2. Research Processes
3. EXECUTIVE SUMMARY
3.1. Key Findings
3.2. Analyst View
4. MARKET DYNAMICS
4.1. Market Drivers
4.2. Market Restraints
4.3. Porter’s Five Forces Analysis
4.3.1. Bargaining Power of Suppliers
4.3.2. Bargaining Power of Buyers
4.3.3. Threat of New Entrants
4.3.4. Threat of Substitutes
4.3.5. Competitive Rivalry in the Industry
4.4. Industry Value Chain Analysis
4.5. Analyst View
5. CUSTOMER COMMUNICATION MANAGEMENT MARKET BY OFFERING
5.1. Introduction
5.2. Solution
5.2.1. Market Trends and Opportunities
5.2.2. Growth Prospects
5.2.3. Geographic Lucrativeness
5.3. Service
5.3.1. Market Trends and Opportunities
5.3.2. Growth Prospects
5.3.3. Geographic Lucrativeness
6. CUSTOMER COMMUNICATION MANAGEMENT MARKET BY DEPLOYMENT
6.1. Introduction
6.2. Cloud
6.2.1. Market Trends and Opportunities
6.2.2. Growth Prospects
6.2.3. Geographic Lucrativeness
6.3. On-Premises
6.3.1. Market Trends and Opportunities
6.3.2. Growth Prospects
6.3.3. Geographic Lucrativeness
7. CUSTOMER COMMUNICATION MANAGEMENT MARKET BY INDUSTRY VERTICAL
7.1. Introduction
7.2. Retail and ecommerce
7.2.1. Market Trends and Opportunities
7.2.2. Growth Prospects
7.2.3. Geographic Lucrativeness
7.3. IT and Telecom
7.3.1. Market Trends and Opportunities
7.3.2. Growth Prospects
7.3.3. Geographic Lucrativeness
7.4. Healthcare
7.4.1. Market Trends and Opportunities
7.4.2. Growth Prospects
7.4.3. Geographic Lucrativeness
7.5. BFSI
7.5.1. Market Trends and Opportunities
7.5.2. Growth Prospects
7.5.3. Geographic Lucrativeness
7.6. Others
7.6.1. Market Trends and Opportunities
7.6.2. Growth Prospects
7.6.3. Geographic Lucrativeness
8. CUSTOMER COMMUNICATION MANAGEMENT MARKET BY GEOGRAPHY
8.1. Introduction
8.2. North America
8.2.1. By Offering
8.2.2. By Deployment
8.2.3. By Industry Vertical
8.2.4. By Country
8.2.4.1. United States
8.2.4.1.1. Market Trends and Opportunities
8.2.4.1.2. Growth Prospects
8.2.4.2. Canada
8.2.4.2.1. Market Trends and Opportunities
8.2.4.2.2. Growth Prospects
8.2.4.3. Mexico
8.2.4.3.1. Market Trends and Opportunities
8.2.4.3.2. Growth Prospects
8.3. South America
8.3.1. By Offering
8.3.2. By Deployment
8.3.3. By Industry Vertical
8.3.4. By Country
8.3.4.1. Brazil
8.3.4.1.1.1. Market Trends and Opportunities
8.3.4.1.1.2. Growth Prospects
8.3.4.2. Argentina
8.3.4.2.1.1. Market Trends and Opportunities
8.3.4.2.1.2. Growth Prospects
8.3.4.3. Others
8.3.4.3.1.1. Market Trends and Opportunities
8.3.4.3.1.2. Growth Prospects
8.4. Europe
8.4.1. By Offering
8.4.2. By Deployment
8.4.3. By Industry Vertical
8.4.4. By Country
8.4.4.1. United Kingdom
8.4.4.1.1. Market Trends and Opportunities
8.4.4.1.2. Growth Prospects
8.4.4.2. Germany
8.4.4.2.1. Market Trends and Opportunities
8.4.4.2.2. Growth Prospects
8.4.4.3. France
8.4.4.3.1. Market Trends and Opportunities
8.4.4.3.2. Growth Prospects
8.4.4.4. Italy
8.4.4.4.1. Market Trends and Opportunities
8.4.4.4.2. Growth Prospects
8.4.4.5. Spain
8.4.4.5.1. Market Trends and Opportunities
8.4.4.5.2. Growth Prospects
8.4.4.6. Others
8.4.4.6.1. Market Trends and Opportunities
8.4.4.6.2. Growth Prospects
8.5. Middle East and Africa
8.5.1. By Offering
8.5.2. By Deployment
8.5.3. By Industry Vertical
8.5.4. By Country
8.5.4.1. Saudi Arabia
8.5.4.1.1. Market Trends and Opportunities
8.5.4.1.2. Growth Prospects
8.5.4.2. UAE
8.5.4.2.1. Market Trends and Opportunities
8.5.4.2.2. Growth Prospects
8.5.4.3. Others
8.5.4.3.1. Market Trends and Opportunities
8.5.4.3.2. Growth Prospects
8.6. Asia Pacific
8.6.1. By Offering
8.6.2. By Deployment
8.6.3. By Industry Vertical
8.6.4. By Country
8.6.5. Japan
8.6.5.1.1. Market Trends and Opportunities
8.6.5.1.2. Growth Prospects
8.6.6. China
8.6.6.1.1. Market Trends and Opportunities
8.6.6.1.2. Growth Prospects
8.6.7. India
8.6.7.1.1. Market Trends and Opportunities
8.6.7.1.2. Growth Prospects
8.6.8. South Korea
8.6.8.1.1. Market Trends and Opportunities
8.6.8.1.2. Growth Prospects
8.6.9. Taiwan
8.6.9.1.1. Market Trends and Opportunities
8.6.9.1.2. Growth Prospects
8.6.10. Thailand
8.6.10.1.1. Market Trends and Opportunities
8.6.10.1.2. Growth Prospects
8.6.11. Indonesia
8.6.11.1.1. Market Trends and Opportunities
8.6.11.1.2. Growth Prospects
8.6.12. Others
8.6.12.1.1. Market Trends and Opportunities
8.6.12.1.2. Growth Prospects
9. COMPETITIVE ENVIRONMENT AND ANALYSIS
9.1. Major Players and Strategy Analysis
9.2. Market Share Analysis
9.3. Mergers, Acquisitions, Agreements, and Collaborations
9.4. Competitive Dashboard
10. COMPANY PROFILES
10.1. Quadient
10.2. Doxee S.p.A.
10.3. Open Text Corporation
10.4. Intense Technologies
10.5. Doxim
10.6. Newgen Software Technologies Limited
10.7. Oracle
10.8. Precisely
10.9. Nagarro
10.10. Capgemini