1. EXECUTIVE SUMMARY
2. MARKET SNAPSHOT
2.1. Market Overview
2.2. Market Definition
2.3. Scope of the Study
2.4. Market Segmentation
3. BUSINESS LANDSCAPE
3.1. Market Drivers
3.2. Market Restraints
3.3. Market Opportunities
3.4. Porter’s Five Forces Analysis
3.5. Industry Value Chain Analysis
3.6. Policies and Regulations
3.7. Strategic Recommendations
4. TECHNOLOGICAL OUTLOOK
5. CUSTOMER EXPERIENCE MANAGEMENT MARKET BY OFFERING
5.1. Introduction
5.2. Solutions
5.2.1. Customer Analytics
5.2.2. Feedback Management
5.2.3. Customer Journey Mapping
5.2.4. Omnichannel Engagement Solutions
5.2.5. Contact Center Solutions
5.2.6. Social Media Monitoring Tools
5.3. Services
5.3.1. Professional Services
5.3.2. Managed Services
6. CUSTOMER EXPERIENCE MANAGEMENT MARKET BY DEPLOYMENT MODEL
6.1. Introduction
6.2. On-Premise
6.3. Cloud
6.4. Hybrid
7. CUSTOMER EXPERIENCE MANAGEMENT MARKET BY END-USER INDUSTRY
7.1. Introduction
7.2. BFSI
7.3. Communication and Technology
7.4. Retail & E-commerce
7.5. Hospitality
7.6. Healthcare & Life Sciences
7.7. Government & Public Sector
7.8. Manufacturing
7.9. Education
7.10. Others
8. CUSTOMER EXPERIENCE MANAGEMENT MARKET BY GEOGRAPHY
8.1. Introduction
8.2. North America
8.2.1. By Offering
8.2.2. By Deployment Model
8.2.3. By End-User Industry
8.2.4. By Country
8.2.4.1. USA
8.2.4.2. Canada
8.2.4.3. Mexico
8.3. South America
8.3.1. By Offering
8.3.2. By Deployment Model
8.3.3. By End-User Industry
8.3.4. By Country
8.3.4.1. Brazil
8.3.4.2. Argentina
8.3.4.3. Others
8.4. Europe
8.4.1. By Offering
8.4.2. By Deployment Model
8.4.3. By End-User Industry
8.4.4. By Country
8.4.4.1. United Kingdom
8.4.4.2. Germany
8.4.4.3. France
8.4.4.4. Spain
8.4.4.5. Others
8.5. Middle East and Africa
8.5.1. By Offering
8.5.2. By Deployment Model
8.5.3. By End-User Industry
8.5.4. By Country
8.5.4.1. Saudi Arabia
8.5.4.2. UAE
8.5.4.3. Others
8.6. Asia Pacific
8.6.1. By Offering
8.6.2. By Deployment Model
8.6.3. By End-User Industry
8.6.4. By Country
8.6.4.1. China
8.6.4.2. Japan
8.6.4.3. India
8.6.4.4. South Korea
8.6.4.5. Taiwan
8.6.4.6. Others
9. COMPETITIVE ENVIRONMENT AND ANALYSIS
9.1. Major Players and Strategy Analysis
9.2. Market Share Analysis
9.3. Mergers, Acquisitions, Agreements, and Collaborations
9.4. Competitive Dashboard
10. COMPANY PROFILES
10.1. Adobe Systems Incorporated
10.2. Oracle Corporation
10.3. IBM Corporation
10.4. SAP SE
10.5. Medallia, Inc.
10.6. Qualtrics International Inc.
10.7. InMoment, Inc.
10.8. NICE Ltd.
10.9. Verint Systems Inc.
10.10. Avaya Holdings Corp.
11. APPENDIX
11.1. Currency
11.2. Assumptions
11.3. Base and Forecast Years Timeline
11.4. Key benefits for the stakeholders
11.5. Research Methodology
11.6. Abbreviations
LIST OF FIGURES
LIST OF TABLES