1. EXECUTIVE SUMMARY
2. MARKET SNAPSHOT
2.1. Market Overview
2.2. Market Definition
2.3. Scope of the Study
2.4. Market Segmentation
3. BUSINESS LANDSCAPE
3.1. Market Drivers
3.2. Market Restraints
3.3. Market Opportunities
3.4. Porter’s Five Forces Analysis
3.5. Industry Value Chain Analysis
3.6. Policies and Regulations
3.7. Strategic Recommendations
4. TECHNOLOGICAL OUTLOOK
5. CRM SOFTWARE MARKET BY FUNCTION
5.1. Introduction
5.2. Marketing Automation
5.3. Sales Force Automation
5.4. Customer Service Automation
5.5. Lead Management
5.6. Analytics & Reporting
5.7. Others
6. CRM SOFTWARE MARKET BY ENTERPRISE SIZE
6.1. Introduction
6.2. Small and Medium
6.3. Large
7. CRM SOFTWARE MARKET BY DEPLOYMENT
7.1. Introduction
7.2. Cloud
7.3. On-premise
8. CRM SOFTWARE MARKET BY INDUSTRY VERTICAL
8.1. Introduction
8.2. BFSI
8.3. Healthcare
8.4. Retail
8.5. IT and Telecom
8.6. Manufacturing
8.7. Others
9. CRM SOFTWARE MARKET BY GEOGRAPHY
9.1. Introduction
9.2. North America
9.2.1. By Function
9.2.2. By Enterprise Size
9.2.3. By Deployment
9.2.4. By Industry Verticals
9.2.5. By Country
9.2.5.1. USA
9.2.5.2. Canada
9.2.5.3. Mexico
9.3. South America
9.3.1. By Function
9.3.2. By Enterprise Size
9.3.3. By Deployment
9.3.4. By Industry Verticals
9.3.5. By Country
9.3.5.1. Brazil
9.3.5.2. Argentina
9.3.5.3. Others
9.4. Europe
9.4.1. By Function
9.4.2. By Enterprise Size
9.4.3. By Deployment
9.4.4. By Industry Verticals
9.4.5. By Country
9.4.5.1. United Kingdom
9.4.5.2. Germany
9.4.5.3. France
9.4.5.4. Spain
9.4.5.5. Others
9.5. Middle East and Africa
9.5.1. By Function
9.5.2. By Enterprise Size
9.5.3. By Deployment
9.5.4. By Industry Verticals
9.5.5. By Country
9.5.5.1. Saudi Arabia
9.5.5.2. UAE
9.5.5.3. Others
9.6. Asia Pacific
9.6.1. By Function
9.6.2. By Enterprise Size
9.6.3. By Deployment
9.6.4. By Industry Verticals
9.6.5. By Country
9.6.5.1. China
9.6.5.2. Japan
9.6.5.3. India
9.6.5.4. South Korea
9.6.5.5. Taiwan
9.6.5.6. Others
10. COMPETITIVE ENVIRONMENT AND ANALYSIS
10.1. Major Players and Strategy Analysis
10.2. Market Share Analysis
10.3. Mergers, Acquisitions, Agreements, and Collaborations
10.4. Competitive Dashboard
11. COMPANY PROFILES
11.1. Salesforce, Inc.
11.2. IBM Corporation
11.3. Microsoft Corporation
11.4. Oracle
11.5. SAP AG
11.6. Zoho Corporation Pvt. Ltd.
11.7. Insightly, Inc.
11.8. Nimble
11.9. SugarCRM Inc.
11.10. Infor Inc
12. APPENDIX
12.1. Currency
12.2. Assumptions
12.3. Base and Forecast Years Timeline
12.4. Key benefits for the stakeholders
12.5. Research Methodology
12.6. Abbreviations