Global Outsourcing Services Market Size, Share, Opportunities, COVID-19 Impact, And Trends By Thickener Type (IT Outsourcing, Business Process Outsourcing), By Enterprise Size (Small, Medium, Large) And By Geography - Forecasts From 2020 To 2025
Published:  May 2021 Report Code: KSI061613886 Pages: 124

The Global Outsourcing Services Market was valued at US$609.471 billion in 2019 and is expected to grow at a CAGR of 5.04% over the forecast period to reach a total market size of US$818.846 billion in 2025.

The term ‘outsourcing’ refers to the process of finding new suppliers and different ways to secure the delivery of raw materials, components, goods, and services by way of utilizing knowledge, creativity, and experience of other suppliers not used previously. Outsourcing can be viewed as a mechanism to reconfigure a firm’s value chain in an effective manner while allowing it to sustain future market dominance. Competitive advantages can possibly be gained when products or services are produced more efficiently by outside suppliers. The outsourcing of selected organizational activities is an integral component of an enterprise strategy. There are a variety of value chain activities that may be performed externally: logistics, maintenance, marketing and sales, service support, technology development, computer information systems, HRM, check processing, etc. The study “New Directions in Finance: Strategic Outsourcing” on the basis of interviews with 50 global organizations plus a survey of 303 senior executives throughout the USA and Europe documents a transparent trend towards using outsourcing as a competitive tool, instead of using it just as means of cost control. 85% of the executives surveyed outsource all or a fraction of a minimum of one business function. The growing adoption of virtualizations across organizations has made cost-effective outsourcing services popular. Outsourcing works best when it turns out to be an outgrowth of re-engineering. Re-engineering means rebuilding the complete business process. Outsourcing can surely be an integral constituent of re-engineering, as a process of searching for a vendor best suited to perform a specific task with the greatest efficiency and highest quality. Re-engineered companies will therefore gain competitive advantages because they, through their planning, have already built the processes that turn out to be the best in terms of cost, quality, and customer satisfaction.

In the new world economy, each firm is required to keep an eye on all of its expenditures. As such, cost reduction can be seen as the predominant motive for outsourcing. While outsourcing contracts usually set a target of 15% cost savings the real obtained outcome may average 9%, although a fairly big portion of outsourcing partners may only get to their break-even point or find their costs increase. It does not seem hard to conclude that the in-house supply can often provide lower costs because suppliers are sometimes unable to match the expected economy of scale. The supplier needs to have access to the low-cost locations and also to the required know-how so as to create a sourcing deal mutually profitable. Lower operational costs and savings drawn for personnel and asset cuts must be confronted with induced initial costs like those of the partner search, analysis and selection of potential vendors, contract management, negotiations and transaction costs that usually exceed the “out of pocket money” amounts. The widely perceived false conception is that outsourcing brings only profit-improving benefits. Lower cost can emerge as an outcome of terminating the in-house performance of the non-value-adding activities and greater economy of scale achieved by vendors. Outsourcing enables the enterprises to concentrate on core activities that may be neglected on account of the dispersed management attention and offer time-saving benefits in conjunction with the increased productivity resulting in the responsiveness to the market change. Through diversification, organizations can invest in or buy activities and expertise they lack and find no interest in developing. Outsourcing enables managers to re-evaluate business processes and eliminate hidden costs, resulting in greater expenditure accountability because of agreed contractual terms obligatory to vendors that is difficult to be imposed on internal departments. Outsourcing also allows cash infusion through revenues generated by asset renting or selling. Companies cite the access to state-of-the-art quality of services as part of the main dominant motive that ends up in outsourcing.

Technology is on the list of the capital prerequisites to develop and sustain competitive advantages. The technology that fails to hold the key status may be sourced externally considering the expenses along with the rate of technological change, which usually occurs at a faster rate than the enterprise, can sustain internally. In times when an enterprise is lagging in technology must, by all means, be avoided, either by investing internally or through external supply. Flexibility is an obvious advantage of outsourcing for companies that face seasonal or cyclical patterns of demand representing the choice to free the company’s own production capabilities. The contracting must make sure that the crest levels of demand are met on time. In such a situation the in-house and vendor’s capacity may be combined in order to fulfill the requests of enterprises that are in critical situations. Besides the output volume, the potential for improved flexibility may be manifested through the power to alter the solution portfolio in response to industry conditions. Rapid information exchange, instead of ownership of different stages of production enables companies to act in response to the product’s short life cycles and abrupt changes across a particular industry. Outsourcing, however, leads to numerous drawbacks. When the enterprise outsources some of its activity, it loses its control over those activities which may be a survival component in case of change in the underlying competition. Because of the loss of control of an outsourced activity, a corporation faces monitoring costs as a result of the fear of diminishing quality of products or services coming from the vendors’ attempts to slash costs. If bound by long-term contracts, vendors are less likely to follow the pace of the technological change and opportunities that arise, depriving the enterprise of more effective and more efficient services. Moreover, cuts in staff due to outsourcing can negatively impact the morale of the existing employees. Large employee layoffs are often very damaging for companies' image based on the outsourcing motive, advantages in outsourcing may be operational and/or strategic. Operational advantages usually provide short-term benefits, mostly attributed to budget shrinkages, while strategic advantages offer reliable contributions in maximizing opportunities. The shortage of strategic planning within the outsourcing finalizing process is identified as a root of drawbacks in outsourcing especially when conducted with only one goal pursued: cost reduction. It can be considered as a necessity that outsourcing is strategically planned and performed systematically, considering all aspects, risks, and stakeholders.

Rapidly digital transformation of organizations of different sizes has led to a rise in demand for outsourcing services worldwide. With the growing adoption of cloud services, outsourcing services have become a simple yet effective cost reduction technique.

Although large corporations will continue to outsource huge projects to major service providers, the demand for outsourcing smaller projects will also witness a rise in the coming years which, in turn, provides a lucrative opportunity for flexible and specialized smaller service providers.

global outsourcing services market

While cost reduction has, for long, remained one of the key factors driving enterprises of all sizes towards outsourcing, the market is poised to witness significant disruptions now on account of increasing uncertainties associated with the spread of the novel coronavirus disease. The pandemic has led many enterprises to lay off employees and implement a hiring freeze in order to limit their workforce as much as possible. Since the duration of the pandemic is still unknown, and short-term, medium-term, and long-term impacts of it are still shady, companies are preserving liquidity for tougher times. Since limiting the workforce can be instrumental in preserving liquidity, enterprises are seeing this as a viable option. On the other front, companies are increasing their focus on increasing their productivity in order to increase their revenue generation which is key to survival. Hit on revenue generation across one company can cause it to lose its market share, which, in the medium and long run can be fatal for some companies. This is increasing the demand for outsourcing services among them, as this concept aligns perfectly both with cost-reduction and high-productivity goals. The presence of a good number of players offering tailored services for all enterprise sizes is increasing the adoption of outsourcing, thus propelling the market growth.

Geographically, the global outsourcing services market has been segmented into North America, South America, Europe, the Middle East and Africa, and the Asia Pacific. To give a clearer view, these regional markets have been further segmented into countries that account for a significant market share. The Asia Pacific accounts for a significant market share on account of easy availability of resources at a lower cost, as compared to many other regions, across countries in this region. North America and Europe also account for a decent market share, and the market in these regions is expected to show moderate growth over the projected period.

global outsourcing services market

Competitive Insights

Prominent key market players in the global Outsourcing Services market include Accenture, Tata Consultancy Services Limited, Capgemini, IBM, Genpact, and Concentrix Corporation among others. These companies hold a noteworthy share in the market on account of their good brand image and product offerings. Major players in the global outsourcing services market have been covered along with their relative competitive position and strategies. The report also mentions recent deals and investments of different market players over the last two years.

Global Outsourcing Services Market Scope:

Report Metric Details
 Market size value in 2019  US$609.471 billion
 Market size value in 2025  US$818.846 billion
 Growth Rate  CAGR of 5.04% from 2019 to 2025
 Base year  2019
 Forecast period  2020–2025
 Forecast Unit (Value)  USD Billion
 Segments covered  Type, Enterprise Size, And Geography
 Regions covered  North America, South America, Europe, Middle East and Africa, Asia Pacific
 Companies covered Accenture, Tata Consultancy Services Limited, Cognizant, Wipro Limited, HCL Technologies Limited, Capgemini, IBM, Infosys Limited, DXC Technology Company, NTT DATA Corporation, Genpact, Concentrix Corporation, Teleperformance, ExlService Holdings, Inc., AEGIS Company
 Customization scope  Free report customization with purchase


  • By Type
    • IT Outsourcing
    • Business Process Outsourcing
  • By Enterprise Size
    • Small
    • Medium
    • Large
  • By Geography
    • North America
      • USA
      • Canada
      • Mexico
    • South America
      • Brazil
      • Argentina
      • Others
    • Europe
      • UK
      • Germany
      • France
      • Spain
      • Others
    • Middle East and Africa
      • Saudi Arabia
      • Israel
      • UAE
      • Others
    • Asia Pacific
      • China
      • Japan
      • India
      • South Korea
      • Others

Frequently Asked Questions (FAQs)

Q1. What are the growth prospects for the outsourcing services market?
A1. The outsourcing services market is expected to grow at a CAGR of 5.04% over the forecast period.

Q2. What is the size of the global outsourcing services market?
A2. Outsourcing Services Market was valued at US$609.471 billion in 2019.

Q3. Which region holds the largest market share in the outsourcing services market?
A3. The Asia Pacific accounts for a significant share in the outsourcing services market on account of the easy availability of resources at a lower cost, as compared to many other regions, across countries in this region.

Q4. What will be the outsourcing services market size by 2025?
A4. The global outsourcing services market is expected to reach a total market size of US$818.846 billion by 2025.

Q5. What factors are anticipated to drive the outsourcing services market growth?
A5. The rapid digital transformation of organizations of different sizes has led to a rise in demand for outsourcing services worldwide.

1. Introduction
1.1. Market Definition
1.2. Market Segmentation
2. Research Methodology
2.1. Research Data
2.2. Assumptions
3. Executive Summary
3.1. Research Highlights
4. Market Dynamics
4.1. Market Drivers
4.2. Market Restraints
4.3. Market Opportunities
4.4. Porters Five Forces Analysis
4.4.1. Bargaining Power of Suppliers
4.4.2. Bargaining Power of Buyers
4.4.3. Threat of New Entrants
4.4.4. Threat of Substitutes
4.4.5. Competitive Rivalry in the Industry
4.5. Industry Value Chain Analysis
4.6. Market Attractiveness
5. Global Outsourcing Services Market Analysis, By Type
5.1. Introduction
5.2. IT Outsourcing
5.3. Business Process Outsourcing
6. Global Outsourcing Services Market Analysis, By Enterprise Size
6.1. Introduction
6.2. Small
6.3. Medium
6.4. Large
7. Global Outsourcing Services Market Analysis, By Geography
7.1. Introduction
7.2. North America
7.2.1. North America Outsourcing Services Market, By Type, 2019 to 2025
7.2.2. North America Outsourcing Services Market, By Enterprise Size, 2019 to 2025
7.2.3. By Country USA Canada Mexico
7.3. South America
7.3.1. South America Outsourcing Services Market, By Type, 2019 to 2025
7.3.2. South America Outsourcing Services Market, By Enterprise Size, 2019 to 2025
7.3.3. By Country Brazil Argentina Others
7.4. Europe
7.4.1. Europe Outsourcing Services Market, By Type, 2019 to 2025
7.4.2. Europe Outsourcing Services Market, By Enterprise Size, 2019 to 2025
7.4.3. By Country UK Germany France Spain Others
7.5. Middle East and Africa
7.5.1. Middle East and Africa Outsourcing Services Market, By Type, 2019 to 2025
7.5.2. Middle East and Africa Outsourcing Services Market, By Enterprise Size, 2019 to 2025
7.5.3. By Country Saudi Arabia Israel UAE Others
7.6. Asia Pacific
7.6.1. Asia Pacific Outsourcing Services Market, By Type, 2019 to 2025
7.6.2. Asia Pacific Outsourcing Services Market, By Enterprise Size, 2019 to 2025
7.6.3. By Country China Japan India South Korea Others
8. Competitive Environment and Analysis
8.1. Major Players and Strategy Analysis
8.2. Emerging Players and Market Lucrativeness
8.3. Mergers, Acquisitions, Agreements, and Collaborations
8.4. Vendor Competitiveness Matrix
9. Company Profiles 
9.1. Accenture
9.2. Tata Consultancy Services Limited
9.3. Cognizant
9.4. Wipro Limited
9.5. HCL Technologies Limited
9.6. Capgemini
9.7. IBM
9.8. Infosys Limited
9.9. DXC Technology Company
9.10. NTT DATA Corporation
9.11. Genpact
9.12. Concentrix Corporation
9.13. Teleperformance
9.14. ExlService Holdings, Inc.
9.15. AEGIS Company


Tata Consultancy Services Limited


Wipro Limited

HCL Technologies Limited



Infosys Limited

DXC Technology Company

NTT DATA Corporation


Concentrix Corporation


ExlService Holdings, Inc.

AEGIS Company


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