Global Service Delivery Automation Market Size, Share, Opportunities, And Trends By Type (IT Process Automation, Business Process Automation), By End User (Large Enterprise, Small & Medium Enterprise), By Industry Vertical (Healthcare, BFSI, Travel & Hospitality, IT & Telecommunication, Transport & Logistic, Retail, Others), And By Geography - Forecasts From 2025 To 2030
- Published : May 2025
- Report Code : KSI061611043
- Pages : 147
Service Delivery Automation Market Size:
The Global Service Delivery Automation Market is expected to grow from US$12.335 billion in 2025 to US$27.559 billion in 2030, at a CAGR of 17.44%.
A digitally enabled firm or business can alter its service delivery and operations with the use of automation, which raises the bar for cost savings, accuracy, and productivity scalability. Additionally, it produces a significant amount of important and rich data, which combines to enable smarter and quicker decision-making, from optimizing present processes and operations to foreseeing the optimum times, places, and ways to offer new goods and services.
Few small and medium-sized businesses adopt service delivery automation because of the high initial setup and integration costs. However, future time and cost savings from automating service delivery are anticipated as a result of new emerging technologies and increased market competitiveness.
Service Delivery Automation Market Driver:
- Rising adoption by various industries to drive the market growth
The necessity for automation has grown significantly as industries have developed in order to make processes more nimble and provide quality services within severe time limitations. The market will expand as a result of developments in artificial intelligence as new and enhanced technologies are integrated into various service delivery automation types. High implementation costs for service delivery automation are anticipated to limit industry expansion, although profitable packages provided by suppliers to businesses can help them hold onto market share.
Service Delivery Automation Market Segmentation Analysis:
- By End-User
By end-user, the global service delivery automation market is segmented into Large Enterprises and Small & Medium Enterprises. The large enterprise segment holds the major share of the global service delivery automation market.
- By industry vertical
By industry vertical, the global service delivery automation market is segmented as healthcare, BFSI, Travel & Hospitality, IT & telecommunications, Transport & logistics, Retail, and others.
Service Delivery Automation Market Geographical Outlook:
- By Geography
Geographically, the global service delivery automation market is segmented as North America, South America, Europe, the Middle East and Africa, and Asia Pacific. Asia-Pacific holds a major share of the market attributed to increasing investments in IT infrastructure and business process automation.
Service Delivery Automation Market Key Developments:
- Oct 2022: Using the UiPath Automation Technologies globally, Lenovo has increased productivity and efficiency significantly, according to an announcement from UiPath, a top provider of enterprise automation tools. With the implementation of its 3S Strategy – Smart IoT, Smart Infrastructure, and Smart Verticals for Industries – Lenovo started its enterprise-wide digital transformation. The effective deployment of corporate automation, AI, machine learning, and other integrated technologies was credited with the Lenovo Group IT digital transformation success. To increase productivity and give employees more time to focus on more fulfilling work, Lenovo has started integrating UiPath across the whole organization. Faster processes are among the extremely favorable effects thus far. Even better, because employees may now direct their focus toward more interesting, higher-order activities. The next step of the company is to consider how we might further automate various parts of Lenovo.
Service Delivery Automation Market Product Offerings:
- inSTREAMTM: In order to deliver Intelligent Document Processing (IDP), Celaton uses its Intelligent Process Automation (IPA) technology, inSTREAMTM, which reduces Average Handling Times (AHT) for end-to-end business processes like Accounts Payable Automation, Sales Order Processing, Correspondence Automation, delay repay claims, and Claims Processing. Customer benefits that can be delivered boost performance (Throughput inSTREAM is available 24 x 7, which, combined with the automation of tasks significantly increases the speed at which documents are processed). Faster processing times free up personnel to spend more time with customers and suppliers, providing higher service levels. Improved compliance, Low Cost of Entry, Scalability, and Improved Customer and Supplier Relationships.
- IBM Cloud Pak for Business Automation: Business Automation with IBM Cloud Pak The genius of AI-powered automation is faster processes and reduced client wait times. A modular collection of integrated software components, tailored for any hybrid cloud, the IBM Cloud Pak for Business Automation by IBM is intended to automate tasks and boost business expansion. This end-to-end automation platform aids in workflow analysis, low-code AI app design, task delegation to bots, and performance monitoring. With the help of this offering, businesses may restructure disjointed processes and achieve 97% straight-through processing, helping them to remain competitive, increase productivity, and cut expenses.
Service Delivery Automation Market Scope:
| Report Metric | Details |
| Service Delivery Automation Market Size in 2025 | US$12.335 billion |
| Service Delivery Automation Market Size in 2030 | US$27.559 billion |
| Growth Rate | CAGR of 17.44% |
| Study Period | 2020 to 2030 |
| Historical Data | 2020 to 2023 |
| Base Year | 2024 |
| Forecast Period | 2025 – 2030 |
| Forecast Unit (Value) | USD Billion |
| Segmentation |
|
| Geographical Segmentation | North America, South America, Europe, Middle East and Africa, Asia Pacific |
| List of Major Companies in Service Delivery Automation Market |
|
| Customization Scope | Free report customization with purchase |
The service delivery automation market is analyzed into the following segments:
- By Type
- IT Process Automation
- Business Process Automation
- By End-User
- Large Enterprise
- Small & Medium Enterprise
- By Industry Vertical
- Healthcare
- BFSI
- Travel & Hospitality
- IT & Telecommunication
- Transport & Logistic
- Retail
- Others
- By Geography
- North America
- USA
- Mexico
- Canada
- South America
- Brazil
- Argentina
- Others
- Europe
- Germany
- France
- United Kingdom
- Italy
- Others
- Middle East and Africa
- Saudi Arabia
- UAE
- Israel
- Others
- Asia Pacific
- India
- China
- Japan
- South Korea
- Taiwan
- Thailand
- Indonesia
- Others
- North America
Frequently Asked Questions (FAQs)
The service delivery automation market is expected to reach a total market size of US$27.559 billion by 2030.
Service Delivery Automation Market is valued at US$12.335 billion in 2025.
The service delivery automation market is expected to grow at a CAGR of 17.44% during the forecast period.
Advancements in the field of artificial intelligence will trigger market growth as new and improved technologies get embedded into service delivery automation types.
The Asia-Pacific region is anticipated to hold a significant share of the service delivery automation market.
1. INTRODUCTION
1.1. Market Overview
1.2. COVID-19 Scenario
1.3. Market Definition
1.4. Market Segmentation
2. RESEARCH METHODOLOGY
2.1. Research Data
2.2. Assumptions
3. EXECUTIVE SUMMARY
3.1. Research Highlights
4. MARKET DYNAMICS
4.1. Market Drivers
4.2. Market Restraints
4.3. Porter’s Five Forces Analysis
4.3.1. Bargaining Power of Suppliers
4.3.2. Bargaining Power of Buyers
4.3.3. Threat of New Entrants
4.3.4. Threat of Substitutes
4.3.5. Competitive Rivalry in the Industry
4.4. Industry Value Chain Analysis
5. GLOBAL SERVICE DELIVERY AUTOMATION MARKET ANALYSIS, BY TYPE
5.1. Introduction
5.2. IT Process Automation
5.3. Business Process Automation
6. GLOBAL SERVICE DELIVERY AUTOMATION MARKET ANALYSIS, BY END-USER
6.1. Introduction
6.2. Large Enterprise
6.3. Resin
7. GLOBAL SERVICE DELIVERY AUTOMATION MARKET ANALYSIS, BY INDUSTRY VERTICAL
7.1. Introduction
7.2. Healthcare
7.3. BFSI
7.4. Travel & Hospitality
7.5. IT & Telecommunication
7.6. Transport & Logistic
7.7. Retail
7.8. Others
8. GLOBAL SERVICE DELIVERY AUTOMATION MARKET ANALYSIS, BY GEOGRAPHY
8.1. Introduction
8.2. North America
8.2.1. USA
8.2.2. Canada
8.2.3. Mexico
8.3. South America
8.3.1. Brazil
8.3.2. Argentina
8.3.3. Others
8.4. Europe
8.4.1. Germany
8.4.2. France
8.4.3. United Kingdom
8.4.4. Italy
8.4.5. Others
8.5. Middle East and Africa
8.5.1. Saudi Arabia
8.5.2. UAE
8.5.3. Israel
8.5.4. Others
8.6. Asia Pacific
8.6.1. China
8.6.2. Japan
8.6.3. India
8.6.4. South Korea
8.6.5. Taiwan
8.6.6. Thailand
8.6.7. Indonesia
8.6.8. Others
9. COMPETITIVE INTELLIGENCE
9.1. Major Players and Strategy Analysis
9.2. Emerging Players and Market Lucrativeness
9.3. Mergers, Acquisitions, Agreements, and Collaborations
9.4. Vendor Competitiveness Matrix
10. COMPANY PROFILES
10.1. IBM
10.2. UiPath
10.3. Amelia US LLC
10.4. Blue Prism Limited
10.5. Xerox Corporation
10.6. NICE
10.7. Celaton Limited
10.8. Pegasystems Inc.
10.9. Automation Anyhwere, Inc.
IBM
UiPath
Amelia US LLC
Xerox Corporation
NICE
Celaton Limited
Pegasystems Inc.
Automation Anyhwere, Inc.
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