Global Service Delivery Automation Market Size, Share, Opportunities, COVID-19 Impact, And Trends By Type (IT Process Automation, Business Process Automation), By End User (Large Enterprise, Small & Medium Enterprise), By Industry Vertical (Healthcare, BFSI, Travel & Hospitality, IT & Telecommunication, Transport & Logistic, Retail, Others), And By Geography - Forecasts From 2020 To 2025

Published:  May 2021 Report Code: KSI061611043 Pages: 131

The global service delivery automation market is expected to reach $18.886 billion by 2025 from $5.168 billion in 2019 growing at a CAGR of 24.11%. With the evolution of industries, the need for automation has seen a significant rise to make the processes more agile and to deliver quality services within strict time constraints. Advancements in the field of artificial intelligence will trigger the growth of the market as new and improved technologies get embedded into service delivery automation types. High costs associated with the implementation of service delivery automation are expected to restrain the market growth but lucrative packages offered by the vendors to the enterprises can help them retain their market share.

Service delivery automation Market – Forecasts from 2019 to 2024 is an exhaustive study that aims to present the key market trends through various chapters focusing on different aspects of the market. The study provides a detailed market overview through the market dynamics sections which detail key markets, drivers, restraints, and opportunities in the current market. The report analyzes key opportunity regional markets, and the current technology penetration through lifecycle analysis. The report also analyzes the market through comprehensive market segmentation by type, end-user, industry vertical, and geography.

The service delivery automation market has been segmented based on type, end-user, industry vertical, and geography. By type, the market has been segmented as IT process automation, business process automation. By end-user, the market has been segmented as large enterprise and small & medium enterprise. On the basis of industry vertical market is segmented as healthcare, BFSI, travel & hospitality, IT & telecommunication, transport & logistic, retail, and others

Regional analysis has been provided with detailed analysis and forecast for the period 2018 to 2024. The global market has been broken down into North America, South America, Europe, Middle East and Africa (MEA), and the Asia Pacific regions. The report also analyzes 11 countries across these regions with thorough analysis and forecast along with prevailing market trends and opportunities which each of these countries present for the manufacturers.

Major players in the service delivery automation market have been covered along with their relative competitive position and strategies. The report also mentions recent deals and investments of different market players over the last year. The company profiles section details the business overview, financial performance for the past three years, key types and services being offered along with the recent developments of these important players in the service delivery automation market.

Global Service Delivery Automation Market Scope:

Report Metric Details
 Market size value in 2019  US$5.168 billion
 Market size value in 2025  US$18.886 billion
 Growth Rate  CAGR of 24.11% from 2019 to 2025
 Base year  2019
 Forecast period  2020–2025
 Forecast Unit (Value)  USD Billion
 Segments covered  Type, End-User, Industry Vertical, And Geography
 Regions covered  North America, South America, Europe, Middle East and Africa, Asia Pacific
 Companies covered  IBM, UiPath, IPsoft Inc., Blue Prism, Xerox Corporation, NICE Ltd., Celaton Ltd.,   Pegasystems Inc., Automation Anyhwere, Inc., Arago GmbH
 Customization scope  Free report customization with purchase

Segmentation

The service delivery automation market has been segmented by type, end-user, industry vertical, and geography.

By Type

  • IT Process Automation

  • Business Process Automation

By End user

  • Large Enterprise

  • Small & Medium Enterprise

By Industry Vertical

  • Healthcare

  • BFSI

  • Travel & Hospitality

  • IT & Telecommunication

  • Transport & Logistic

  • Retail

  • Others

By Geography

  • North America

    • USA

    • Canada

    • Mexico

  • South America

    • Brazil

    • Others

  • Europe

    • Germany

    • France

    • United Kingdom

    • Others

  • Middle East and Africa

    • Asia Pacific

    • China

    • Japan

    • South Korea

    • India

    • Others


Frequently Asked Questions (FAQs)

Q1. What will be the service delivery automation market size by 2025?
A1. The global service delivery automation market is expected to reach $18.886 billion by 2025.
 
Q2. What is the size of the global service delivery automation market?
A2. Service Delivery Automation market was valued at $5.168 billion in 2019.
 
Q3. What are the growth prospects for service delivery automation market?
A3. The global service delivery automation market is expected to grow at a CAGR of 24.11% during the forecast period.
 
Q4. What factors are anticipated to drive the service delivery automation market growth?
A4. Advancements in the field of artificial intelligence will trigger the growth of the market as new and improved technologies get embedded into service delivery automation types.
 
Q5. How is the global service delivery automation market segmented?
A5. The service delivery automation market has been segmented by type, end-user, industry vertical, and geography.

1. Introduction

1.1. Market Definition

1.2. Market Segmentation

2. Research Methodology

2.1. Research Data

2.2. Assumptions

3. Executive Summary

3.1. Research Highlights

4. Market Dynamics

4.1. Market Drivers

4.2. Market Restraints

4.3. Porters Five Forces Analysis

4.3.1. Bargaining Power of Suppliers

4.3.2. Bargaining Power of Buyers

4.3.3. Threat of New Entrants

4.3.4. Threat of Substitutes

4.3.5. Competitive Rivalry in the Industry

4.4. Industry Value Chain Analysis

5. Service delivery automation Market Analysis, by Type

5.1. Introduction

5.2. IT Process Automation

5.3. Business Process Automation

6. Service delivery automation Market Analysis, by End user

6.1. Introduction

6.2. Large Enterprise

6.3. Small & Medium Enterprise

7. Service delivery automation Market Analysis, by Industry Vertical

7.1. Introduction

7.2. Healthcare

7.3. BFSI

7.4. Travel & Hospitality

7.5. IT & Telecommunication

7.6. Transport & Logistic

7.7. Retail

7.8. Others

8. Service delivery automation Market Analysis, by Geography

8.1. Introduction

8.2. North America

8.2.1. North America Service delivery automation Market, By Type, 2018 to 2024

8.2.2. North America Service delivery automation Market, By End user, 2018 to 2024

8.2.3. North America Service delivery automation Market, By Industry Vertical, 2018 to 2024

8.2.4. By Country

8.2.4.1. United States

8.2.4.2. Canada

8.2.4.3. Mexico

8.3. South America

8.3.1. South America Service delivery automation Market, By Type, 2018 to 2024

8.3.2. South America Service delivery automation Market, By End user, 2018 to 2024

8.3.3. South America Service delivery automation Market, By Industry Vertical, 2018 to 2024

8.3.4. By Country

8.3.4.1. Brazil

8.3.4.2. Others

8.4. Europe

8.4.1. Europe Service delivery automation Market, By Type, 2018 to 2024

8.4.2. Europe Service delivery automation Market, By End user, 2018 to 2024

8.4.3. Europe Service delivery automation Market, By Industry Vertical, 2018 to 2024

8.4.4. By Country

8.4.4.1. Germany

8.4.4.2. France

8.4.4.3. United Kingdom

8.4.4.4. Others

8.5. Middle East and Africa

8.5.1. Middle East and Africa Service delivery automation Market, By Type, 2018 to 2024

8.5.2. Middle East and Africa Service delivery automation Market, By End user, 2018 to 2024

8.5.3. Middle East and Africa Service delivery automation Market, By Industry Vertical, 2018 to 2024

8.6. Asia Pacific

8.6.1. Asia Pacific Service delivery automation Market, By Type, 2018 to 2024

8.6.2. Asia Pacific Service delivery automation Market, By End user, 2018 to 2024

8.6.3. Asia Pacific Service delivery automation Market, By Industry Vertical, 2018 to 2024

8.6.4. By Country

8.6.4.1. China

8.6.4.2. Japan

8.6.4.3. South Korea

8.6.4.4. India

8.6.4.5. Others

9. Competitive Environment and Analysis

9.1. Major Players and Strategy Analysis

9.2. Emerging Players and Market Lucrativeness

9.3. Mergers, Acquisitions, Agreements, and Collaborations

9.4. Vendor Competitiveness Matrix

10. Company Profiles

10.1. IBM

10.2. UiPath

10.3. IPsoft Inc.

10.4. Blue Prism

10.5. Xerox Corporation

10.6. NICE Ltd.

10.7. Celaton Ltd.

10.8. Pegasystems Inc.

10.9. Automation Anyhwere, Inc.

10.10. Arago GmbH

11. Appendix

IBM

UiPath

IPsoft Inc.

Blue Prism

Xerox Corporation 

NICE Ltd.

Celaton Ltd.

Pegasystems Inc.

Automation Anyhwere, Inc.

Arago GmbH

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