The global service delivery automation market is expected to reach $18.886 billion by 2025 from $5.168 billion in 2019 growing at a CAGR of 24.11%. With the evolution of industries, the need for automation has seen a significant rise to make the processes more agile and to deliver quality services within strict time constraints.
Advancements in the field of artificial intelligence will trigger the growth of the market as new and improved technologies get embedded into service delivery automation types. High costs associated with the implementation of service delivery automation are expected to restrain the market growth but lucrative packages offered by the vendors to the enterprises can help them retain their market share.
Service delivery automation Market – Forecasts from 2019 to 2024 is an exhaustive study that aims to present the key market trends through various chapters focusing on different aspects of the market. The study provides a detailed market overview through the market dynamics sections which detail key markets, drivers, restraints, and opportunities in the current market. The report analyzes key opportunity regional markets, and the current technology penetration through lifecycle analysis. The report also analyzes the market through comprehensive market segmentation by type, end-user, industry vertical, and geography.
The service delivery automation market has been segmented based on type, end-user, industry vertical, and geography. By type, the market has been segmented as IT process automation, business process automation. By end-user, the market has been segmented as large enterprise and small & medium enterprise. On the basis of industry vertical market is segmented as healthcare, BFSI, travel & hospitality, IT & telecommunication, transport & logistic, retail, and others
Regional analysis has been provided with detailed analysis and forecast for the period 2018 to 2024. The global market has been broken down into North America, South America, Europe, Middle East and Africa (MEA), and the Asia Pacific regions. The report also analyzes 11 countries across these regions with thorough analysis and forecast along with prevailing market trends and opportunities which each of these countries present for the manufacturers.
Major players in the service delivery automation market have been covered along with their relative competitive position and strategies. The report also mentions recent deals and investments of different market players over the last year. The company profiles section details the business overview, financial performance for the past three years, key types and services being offered along with the recent developments of these important players in the service delivery automation market.
The service delivery automation market has been segmented by type, end-user, industry vertical, and geography.
IT Process Automation
Business Process Automation
By End user
Small & Medium Enterprise
By Industry Vertical
Travel & Hospitality
IT & Telecommunication
Transport & Logistic
Middle East and Africa
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