Global Service Delivery Automation market is predicted to thrive at a CAGR of 24.11% over the period 2019-2025


Advancement in the field of artificial intelligence will increase the growth of industries. Evolving industries require automation for making the process more agile and will improve the quality of service within strict time constraints.

This report provides forecast and analysis of the service delivery automation market which is estimated to surge US$18.886 billion by 2025, from US$5.168 billion in 2019.

Automation is enabling companies to formulate their services and operations in an effective manner, reducing cost, increasing accuracy, and increasing productivity. It has helped them transform their service delivery and operation to a wider extent. It helps in generating a large amount of data, which helps in making a decision, optimizing the process and help in taking corrective measures required. Service delivery automation helps in taking corrective steps more easily and rapidly to meet the significant demand over and above the normal levels. These delivery platforms are highly secure and they maintain extensive audit trails for compliance and governance teams for helping them in tracking each activity on a real-time basis. Service delivery automation requires a high initial cost for the setup and integration of service.

The companies are adopting service delivery automation majorly for cutting down operational costs and to improve operational efficiency by catering to customers during peak demand periods. Growth of the market may hinder due to the lack of skilled employees that can help in developing and managing automation processes. The service delivery automation market is segmented by type, by end-user, by industry vertical, and geography. By geography, the service delivery automation market has been segmented as Americas, Europe, the Middle East and Africa, and the Asia Pacific. The Americas and Europe markets are projected to hold the dominating share in the market and are projected to grow at substantially high rates due to the presence of key players and growing demand for the service delivery automation market. Asia Pacific region is also projected to hold a good share of the service delivery automation market due to the presence of outsourcing companies and the need for the reduction of operational cost of the organizations in the forecast period.

Some of the major players covered as part of the report are IBM, UiPath, IPsoft Inc., Blue Prism, Xerox Corporation, NICE Ltd., Celaton Ltd., Pegasystems Inc., Automation Anywhere, Inc., Arago GmbH among others.

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This report segmented the service delivery automation market on the basis following terms:

By Type

  • IT Process Automation

  • Business Process Automation

By End user

  • Large Enterprise

  • Small & Medium Enterprise

By Industry Vertical

  • Healthcare

  • BFSI

  • Travel & Hospitality

  • IT & Telecommunication

  • Transport & Logistic

  • Retail

  • Others

By Geography

  • North America

    • USA

    • Canada

    • Mexico

  • South America

    • Brazil

    • Others

  • Europe

    • Germany

    • France

    • United Kingdom

    • Others

  • Middle East and Africa

    • Asia Pacific

    • China

    • Japan

    • South Korea

    • India

    • Others