5G OSS BSS Market - Strategic Insights and Forecasts (2026-2031)

The Global 5G OSS BSS market is forecast to grow at a CAGR of 14.1%, reaching USD 238.4 billion in 2031 from USD 121.7 billion in 2026.

5G OSS/BSS refers to the Operations Support System (OSS) and Business Support System (BSS) specifically designed for 5G networks. OSS/BSS are crucial components in the telecommunications industry, responsible for managing and supporting the operational and business aspects of telecommunication services. With the advent of 5G technology, the complexity and requirements of network operations and business management have significantly increased. 5G OSS/BSS plays a pivotal role in ensuring the smooth deployment, operation, and monetization of 5G services. On the operational side (OSS), these systems manage various network functions such as service assurance, network provisioning, fault management, and performance monitoring.

They are designed to handle the increased network complexity, virtualization, and automation that come with 5G networks. On the business side (BSS), 5G OSS/BSS systems are responsible for customer-facing functions such as billing, customer care, order management, and revenue assurance. These systems are essential for enabling innovative business models, managing subscriptions, and ensuring a seamless customer experience in the 5G era.

Product innovation and collaboration by major market players are further fueling the market for 5G OSS BSS. In May 2021, Ericsson and Amazon Web Services (AWS) joined forces in a strategic partnership aimed at assisting Communication Service Providers (CSPs) in transitioning to cloud Business Support Systems. This collaboration signifies a concerted effort to provide CSPs with comprehensive support as they navigate the challenges and opportunities presented by the adoption of cloud-based BSS solutions.

By leveraging the expertise and resources of both Ericsson and AWS, the partnership aims to enhance the capabilities of CSPs, enabling them to optimize their operations, improve efficiency, and capitalize on the benefits offered by cloud-native BSS technologies. This collaboration underscores the industry's recognition of the pivotal role cloud-based BSS plays in the evolution of telecommunication services and demonstrates a commitment to fostering innovation and resilience within the telecommunications ecosystem.

5G OSS BSS Market Growth Drivers:

• Increasing adoption of 5G

5G technology has provided new scope for innovative telecommunication applications as the customer transitions to high-speed bandwidth. Hence, with the growing digitization, the investment to improve tower infrastructure is on the rise, leading to a rapid 5G network deployment progression. For instance, according to the GMS “State of 5G 2024” report, by the end of 2023, 5G connections globally would surpass 1.5 billion, making it the fastest-growing broadband. The same source stated that the average 5G download speed stood at 230 Mbps, showcasing a fivefold growth over 4G.

Investment to bolster 5G deployment is witnessing a rapid progression in major economies, backed by government support. For instance, according to the Department of Telecommunication, as of May 2024, 5G BTS deployed in India reached 4,46,000, signifying an addition of 33,786 over the total deployments recorded in 2023. Likewise, according to the “5G Observatory Bi-Annual Report April 2023” report, five 5G spectrum auctions have occurred in EU member states for the past six months. Owing to their high-performance benefits from technical aspects, OSS/BSS solutions form an integral part of commercial 5G expansion.

Additionally, companies are investing in OSS/BSS product innovations and development for the 5G spectrum, which is acting as an additional driving factor. For instance, in April 2022, Netcracker Technology won the Asia Communication Awards in the 5G technology industry.

5G OSS BSS Market Geographical Analysis:

• By geography, the 5G OSS BSS market is segmented into North America, South America, Europe, the Middle East and Africa, and Asia Pacific.

North America is set to constitute a considerable market share, fuelled by the booming IoT (Internet of Things), cloud, and mobile services across industrial and commercial establishments. Moreover, growing efforts to bolster digitization and internet penetration have provided new growth prospects in major economies, namely the USA and Canada. According to the CTIA “The State of 5G” report, the USA leads in 5G deployment, with network availability covering 54% of the marketplace, which is higher than any other country.

Governments are also initiating new strategies, for instance, in August 2023, the Minister of Innovation, Science, and Industry announced the “Spectrum Outlook 2023 to 2027”. This outlines the government’s plan to deliver affordable 5G spectrum in rural areas, thereby improving their wireless connectivity. Additionally, the scale of smart infrastructure development followed by the uptake of sophisticated security solutions in commercial and residential units is driving demand for high-speed network connectivity in these countries, which is anticipated to augment the 5G OSS/BSS demand.

Telecommunication companies leverage Operation Support Systems (OSS) to improve their network planning & inventory management, fault management, service provisioning, configuration, and service assurance. Major telecom operators in the USA and Canada emphasize improving their broad spectrum for various applications across various industrial verticals, which is expected to widen the scope for their market growth in the coming years.

Moreover, enterprises are emphasizing developing their private 5G network, which will drive their network output as per their requirements. With the bolstering growth in medium—and small-scale firms, especially in the USA, demand is anticipated to show an upward trajectory, which will positively impact the OSS/BSS usage in the 5G spectrum.

The correlation between the increasing internet users and the evolving landscape of the 5G network has outlined the importance of robust and efficient OSS and BSS and how they will address the demands of an expanding internet user base.

5G OSS BSS Market Key Developments:

The market leaders for the 5G OSS BSS Market are Telefonaktiebolaget LM Ericsson, Teliolabs Communication Private Limited, Nokia, Oracle, Netcracker, FPT, NEC Corporation, and STL.tech. The key players in the market implement growth strategies such as product launches, mergers, acquisitions, etc., to gain a competitive advantage over their competitors. For Instance,

• In April 2024, Faroese Telecom, in collaboration with Ericsson, launched 5G network services in all 18 of its rocky volcanic islands. The coverage provides high-speed network access with low latency and covers an area of 100 km. In addition to 5G, other services were also launched, which included enhanced mobile broadband via fixed wireless access and higher voice calling via VoLTE (Voice Over LTE).

• In February 2024, Ericsson and MTN Group extended their BSS modernization partnership, receiving two flagship products from Ericsson Solution Support and the Business portfolio. This will be integrated with Ericsson Dynamic Activation (EDA) and will be provided for 5 years to enhance MTN’s BSS ecosystem in the pan-African market.

• In December 2023, Nokia joined forces with Innova to provide programmable network applications tailored for enterprises through Nokia's network as a coding platform. Nokia’s digital innovations, which specialize in OSS/BSS infrastructure, would enable it to showcase advanced & novel products to the market by leveraging the capabilities of the network as a coding platform.

List of Top 5G OSS BSS Companies:

• Telefonaktiebolaget LM Ericsson

• Teliolabs Communication Private Limited

• Nokia

• Oracle

• Netcracker

5G OSS BSS Market Scope: