Interactive Kiosk Market Size, Share, Opportunities, COVID-19 Impact, And Trends By Component (Hardware, Software, Services), By Type (Automated Teller Machines (ATMs), Vending Kiosk Time Monitor, Self-Service Kiosk), By Industry Vertical (Healthcare, Retail, Government, BFSI, Travel And Transport, Media And Entertainment, Leisure, Others), And By Geography - Forecasts From 2021 To 2026

  • Published : Aug 2021
  • Report Code : KSI061610299
  • Pages : 114

The interactive Kiosks market is projected to grow at a CAGR of 10.34% to reach US$34.981 billion by 2026, from US$17.567 billion in 2019.

An interactive kiosk features specialized hardware and software which in turn provides access to information and applications useful for commerce, communication, entertainment, and education. These interactive kiosks are widely used by retail, food service, and hospitality with an aim to improve customer service and streamline operations. Interactive kiosks perform a wide range of functions including, ordering, searching information, issuing hotel key cards, and performing online transactions. Kiosks are highly reliable and hence kiosk software applications have been developed for the industry.  Recently, temperature kiosks were widely used during the COVID-19 outbreak. They typically required no close contact or interaction. There exist various types of kiosks. Some of them are listed below:

  • Telekiosk
  • Financial services kiosk
  • Photo kiosk
  • Internet Kiosk
  • Ticketing kiosk
  • Hospital and medical clinic registration and check-in kiosks

A major reason for the growth of this market is the efficiency offered by the product.

Interactive kiosks provide various benefits and help in minimizing the overall cost. It helps in reducing the transaction, labour, and infrastructure set-up cost. It helps in assisting a customer faster, thereby reducing the transaction cost. It enables customers to complete transactions on their own, thus allowing the business to eliminate the need of employing a large customer service team. This property of reducing cost is expected to fuel the growth of interactive kiosks.

Its effective marketing tool property is expected to drive the demand for this market in the forecast period.

The interactive kiosks help in facilitating an increase in sales. There are notably effective marketing tools. They successfully help in influencing customers to buy products through the use of better and more efficient promotions, discounts, and other engaging offers. This not only helps in increasing the volume of sales but also increases customer satisfaction and encourages them to spend more. It also helps the company in quickly providing a return on the investment made.

The rising demand for an increased standard of living is anticipated to fuel the growth of this market.

The interactive kiosks help in improving the standard of living in urban areas. It provides many valuable services such as advertising, emergency notifications, and free WiFi accessibility. All these things are adding value to consumers. Also, they provide accurate and concise information to the customers regarding products and services. It also enables personalized navigation both outdoors and indoors. With increasing consumer satisfaction and standard of living, the interactive kiosk market is projected to grow.

The rising Healthcare industry is also projected to positively impact the sales of interactive kiosks.

The healthcare industry, across the globe, is rapidly expanding. With the dynamic environment, it is getting well versed in innovative technologies.  One such technology, widely used in the healthcare sector is self-service kiosks. With the help of such interactive digital touchscreen mechanisms, patients are able to carry out tasks without the requirement of any assistance. This also enables them to reduce their health expenses. People are demanding affordable and quality healthcare, hence penetration of health kiosks is poised to expand in the coming years.

The share of different regions in the market.

North America is projected to hold a significant share in the market of interactive kiosks. The US interactive kiosk market is expected to be on a growing trend. This is due to its high customer adoption rates. The region is facing significantly high demand from the healthcare and travel industries. The region is also expected to witness mergers and acquisitions to bolster the demand for interactive kiosks. Moreover, the Asia Pacific region is also expected to witness growth. The population in the region is rising with an increase in the standard of living.  The region is facing high demand from the entertainment, health care, and finance industries. With growing urbanization, the demand for interactive kiosks is expected to fuel.

Recent developments in the interactive kiosks market

The recent developments in the interactive kiosks market include:

  • In May 2021, Huston City Council approved the installation of 125 kiosks which included free public WiFi.
  • The vitamin shoppe has incorporated Vengo Labs’ interactive sampling technology in their stores.

The outbreak of COVID-19

The outbreak of COVID-19 has completely transformed the growth of various industries. The shift of consumers to online shopping in order to maintain social distancing, increasing need for a user-friendly environment, and rapidly rising health expenditure due to the surge of coronavirus are expected to contribute significantly to the growth of the interactive kiosk market.

Interactive Kiosk Market Scope:

Report Metric Details
 Market Size Value in 2019  US$17.567 billion
 Market Size Value in 2026  US$34.981 billion
 Growth Rate  CAGR of 10.34% from 2019 to 2026
 Base Year  2019
 Forecast Period  2021–2026
 Forecast Unit (Value)  USD Billion
 Segments Covered  Component, Type, Industry Vertical, And Geography
 Regions Covered  North America, South America, Europe, Middle East and Africa, Asia Pacific
 Companies Covered  NCR Corporation, Kiosk Information Systems, Slabb Inc., Diebold Nixdorf   Incorporated, IBM, IER, Embross, Meridian Kiosk, Phoneix Industrial (Shenzhen) Co.,   Limited, Redyref
 Customization Scope  Free report customization with purchase



  • By Component
    • Hardware
    • Software
    • Services
  • By Type
    • Automated Teller Machines (ATMs)
    • Vending Kiosk Time Monitor
    • Self-Service Kiosk
  • By Industry Vertical
    • Healthcare
    • Retail
    • Government
    • BFSI
    • Travel and Transport
    • Media and entertainment
    • Leisure
    • Others
  • By Geography
    • North America
      • United States
      • Canada
      • Mexico
    • South America
      • Brazil
      • Argentina
      • Others
    • Europe
      • United Kingdom
      • Germany
      • France
      • Spain
      • Others
    • Middle East and Africa
      • Saudi Arabia
      • UAE
      • Israel
      • Others
    • Asia Pacific
      • Japan
      • China
      • India
      • Indonesia
      • Taiwan
      • Thailand
      • South Korea
      • Others

Frequently Asked Questions (FAQs)

Q1. What will be the interactive kiosks market size by 2026?
A1. The interactive kiosks market is projected to reach a market size of US$34.981 billion by 2026.

Q2. What are the growth prospects for the interactive kiosk market?
A2. The global interactive kiosks market is projected to grow at a CAGR of 10.34% over the forecast period.

Q3. What is the size of the global interactive kiosks market?
A3. Interactive Kiosk Market was valued at US$17.567 billion in 2019.

Q4. What factors are anticipated to drive the interactive kiosk market growth?
A4. A major reason for the growth of the interactive kiosk market is the efficiency offered by the product.

Q5. Which region holds the maximum market share of the interactive kiosk market?
A5. North America is projected to hold a significant share in the interactive kiosk market.


1. Introduction
1.1. Market Definition
1.2. Market Segmentation

2. Research Methodology
2.1. Research Data
2.2. Assumptions

3. Executive Summary
3.1. Research Highlights

4. Market Dynamics
4.1. Market Drivers
4.2. Market Restraints
4.3. Porter Five Forces Analysis
4.3.1. Bargaining Power of Suppliers
4.3.2. Bargaining Powers of Buyers
4.3.3. Threat of Substitutes
4.3.4. The Threat of New Entrants
4.3.5. Competitive Rivalry in Industry
4.4. Industry Value Chain Analysis

5. Interactive Kiosks Market, by Component
5.1. Introduction
5.2. Hardware
5.3. Software 
5.4. Services 

6. Interactive Kiosks Market, by Type
6.1. Introduction 
6.2. Automated Teller Machines (ATMs)
6.3. Vending Kiosk Time Monitor
6.4. Self-Service Kiosk

7. Interactive Kiosks Market, by Industry Vertical
7.1. Introduction
7.2. Healthcare
7.3. Retail
7.4. Government
7.5. BFSI
7.6. Travel and Transport
7.7. Media and entertainment
7.8. Leisure
7.9. Others 

8. Interactive Kiosks Market, by Geography
8.1. Introduction
8.2. North America
8.2.1. United States
8.2.2. Canada
8.2.3. Mexico
8.3. South America
8.3.1. Brazil
8.3.2. Argentina
8.3.3. Others
8.4. Europe
8.4.1. Germany
8.4.2. France
8.4.3. United Kingdom 
8.4.4. Spain 
8.4.5. Others
8.5. Middle East and Africa
8.5.1. Saudi Arabia
8.5.2. UAE
8.5.3. Israel
8.5.4. Others
8.6. Asia Pacific
8.6.1. China
8.6.2. India
8.6.3. South Korea
8.6.4. Taiwan
8.6.5. Thailand
8.6.6. Indonesia 
8.6.7. Japan
8.6.8. Others

9. Competitive Environment and Analysis
9.1. Major Players and Strategy Analysis
9.2. Emerging Players and Market Lucrative
9.3. Mergers, Acquisition, Agreements, and Collaborations
9.4. Vendor Competitiveness Matrix

10. Company Profiles
10.1. NCR Corporation
10.2. Kiosk Information Systems
10.3. Slabb Inc.
10.4. Diebold Nixdorf Incorporated
10.5. IBM
10.6. IER
10.7. Embross
10.8. Meridian Kiosk
10.9. Phoneix Industrial (Shenzhen) Co., Limited
10.10. Redyref 

NCR Corporation

Kiosk Information Systems

Slabb Inc.

Diebold Nixdorf Incorporated




Meridian Kiosk

Phoneix Industrial (Shenzhen) Co., Limited