Retail Automation Market Size, Share, Opportunities, COVID-19 Impact, And Trends By Type (Manual Intervention Terminals, Unattended Terminals), By Product (POS Terminal, RFID And Barcode, Warehouse Robotics, Automated Conveyor, Automatic Storage, And Retrieval System, Electronic Shelf Labels, Autonomous Guided Vehicle, Others), By Industry (Transportation And Logistics, Food And Beverage, Hypermarkets & Supermarkets, Healthcare & Pharma Industry, Fuel Stations, Automobile, Others), By Component (Hardware (Pos Systems, Vending Machines, Barcode Scanner, Self-Checkout Systems, Others), Software (Pos Software, E-Commerce Management Software, Employee Management, Retail Management Software, Payment Processing Software, Inventory Management Software, Others)), And By Geography - Forecasts From 2023 To 2028

  • Published : Jan 2023
  • Report Code : KSI061610184
  • Pages : 148

The retail automation market is estimated to grow at a CAGR of 14.71% to reach a market size of US$21.873 billion in 2028 from US$8.370 billion in 2021.

Retail automation, using advanced technologies, provides merchants and users with flexible and uncomplicated solutions. The advantages of automated products, such as controllable company platforms, effective product supply chains, and faster sales processes, are increasing their demand. The primary factors impacting the desire for automated services in the retail sector include visual merchandising, processing steps, and big data. Effective automated goods and programs that expedite the sales process, enhance the efficiency of product delivery, and establish conveniently accessible business platforms can aid in the worldwide evolution of the retail automation industry. 

Additionally, retailers worldwide are simplifying workflows to enhance their business processes since it gives transparency and insight into the supply chain. As a result, more techniques, such as digitalization, are being adopted to fuel the growth of the worldwide retail automation market throughout the forecast period. Due to all these factors tech companies are extending their operations and enhancing their strategies which have been lucrative for the market’s profitability.

Technological developments with advanced analytics and data will drive market growth.

As manual methods take more time and reduce human reliance, merchants may use automation to extend their distribution channels, stock, and customer presence. Moreover, automation improves the business's agility and functionality, allowing it to respond to demands more precisely and effectively. Hence, during the projected period, the incorporation of advanced analytics with automation solutions is likely to give significant opportunities in the retail business. Analytical automation's capacity to make judgments based on studied data is expected to help retailers achieve a competitive advantage in the market. Thus, the study of consumer purchasing habits is projected to fuel the retail automation market in the upcoming years. The surge of analytics and data transformation operations in retail, such as recommendation systems, represents an additional possibility for global market participants to considerably enhance their income.

Furthermore, the increased use of automation technology by key companies like as Walmart and Amazon is projected to fuel the retail automation industry in the United States. The changes in consumer tastes also have a role in adoption. Due to all these developments made by the companies and the implementation of robotics and artificial intelligence in the retail sector, the market is anticipated to witness a huge surge during the projected period.

Key Developments

  • NCR Corporation, one of the major corporate technology providers of software, hardware, and services for banks, shops, restaurants, and small businesses, acquired Freshop Inc in January 2021. This purchase integrated e-commerce into NCR Corporation's premier retail core POS technology, allowing merchants to better serve their customers' demands.
  • Focal Systems, the world leader in retail automation, announced its entry into the UK retail sector in November 2022, having joined the British Retail Consortium (BRC) in August and opening its first office in Europe. Focal Systems, the creators of the "Self-Driving Store" Operating System (FocalOS), employs its industry-leading AI technology to assist retailers in improving profitability, increasing sustainability, and providing better customer service.
  • In April 2022, the Chinese retail behemoth debuted two next-generation robotic stores in the Netherlands under the brand name Ochama. Ochama's omnichannel venture marks the Chinese retailer's first push into the region's physical outlets. Using modern supply chain management and high-tech robotic automation technologies.

Further, there are many developments in the Food and business industry, due to which the demand for automation is expected to grow.

In January 2021, Diebold Nixdorf has launched the DN Series EASY, a new family of self-service products that were developed to meet the most urgent demands of retailers: boosting store productivity, improving the shopping experience for customers, and reducing expenses. In December 2022, the renowned fast food business McDonald's opened an automated outlet in Texas, which is a first in and of itself. The restaurant allows customers to order food without utilizing a kiosk or a smartphone app. Without any human interaction, customers will receive their orders on the conveyor belt. The restaurant lacks any seating or set-ups for eating inside because it is intended to be a "grab and go" establishment.

The North American region constitutes a significant share of the retail automation market.

Based on geography, the retail automation market is segmented into North America, South America, Europe, the Middle East and Africa, and Asia Pacific. The market for is growing significantly in the North American region mainly due to the presence of key market players and rapidly advancing technological changes in the region. In countries like the United States, the increased adoption of automation technology by major companies like Walmart and Amazon is anticipated to fuel the retail automation industry in the region. Considering the current e-commerce growth, digital payment is expected to overtake other forms of payment as Americans' preferred method of payment. According to Digimarc research, 88% of American adults prefer quicker checkout choices to slower checkout times and large waits. This certain trend is expected to increase the adoption of self-checkout systems in the region. 

Retail Automation Market Scope:


Report Metric Details
 Market Size Value in 2021  US$8.370 billion
 Market Size Value in 2028  US$21.873 billion
 Growth Rate  CAGR of 14.71% from 2021 to 2028
 Base Year  2021
 Forecast Period  2023–2028
 Forecast Unit (Value)  USD Billion
 Segments Covered  Type, Product, Industry, Component, And Geography
 Regions Covered  North America, South America, Europe, Middle East and Africa, Asia Pacific
 Companies Covered Zebra Technologies Corporation, Honeywell International Inc., Fujitsu Ltd., RapidPricer B.V., Toshiba Global Commerce Solution, Xerox Corporation, ECR Software Corporation, Diebold Nixdorf, Incorporated, NCR Corporation, Datalogic S.p.A
 Customization Scope  Free report customization with purchase


Market Segmentation:

  • By Type 
    • Manual Intervention Terminals
    • Unattended Terminals
  • By Product
    • POS Terminal
    • RFID and Barcode
    • Warehouse Robotics
    • Automated Conveyor
    • Automatic Storage And Retrieval System
    • Electronic Shelf Labels
    • Autonomous Guided Vehicle
    • Others
  • By Industry
      • Transportation And Logistics
      • Food And Beverage
      • Hypermarkets & Supermarkets
      • Healthcare & Pharma Industry
      • Fuel Stations
      • Automobile
      • Others
  • By Component
    • Hardware
      • Pos Systems
      • Vending Machines
      • Barcode Scanner
      • Self-Checkout Systems
      • Others
    • Software
      • Pos Software
      • E-Commerce Management Software
      • Employee Management
      • Retail Management Software
      • Payment Processing Software
      • Inventory Management Software
      • Others
  • By Geography
    • North America
      • United States
      • Canada
      • Mexico
    • South America
      • Brazil
      • Argentina
      • Others
    • Europe
      • UK
      • Germany
      • France
      • Italy
      • Spain
      • Others
    • The Middle East and Africa (MEA)
      • Saudi Arabia
      • UAE
      • Israel
      • Others
    • Asia Pacific
      • China
      • Japan
      • South Korea
      • India
      • Indonesia
      • Thailand
      • Taiwan
      • Others

Frequently Asked Questions (FAQs)

The retail automation market is estimated to reach a market size of US$21.873 billion in 2028.
Retail Automation Market was valued at US$8.370 billion in 2021.
The global retail automation market is estimated to grow at a CAGR of 14.71% over the forecast period.
Technological developments with advanced analytics and data will drive the retail automation market growth.
North America constitutes a significant share of the retail automation market due to the presence of key market players and rapidly advancing technological changes in the region.


1.1. Market Overview

1.2. Market Definition

1.3. Market Segmentation



2.1. Research Data

2.2. Assumptions



3.1. Research Highlights



4.1. Market Drivers

4.2. Market Restraints

4.3. Market Opportunities

4.4. Porter’s Five Force Analysis

4.4.1. Bargaining Power of Suppliers

4.4.2. Bargaining Power of Buyers

4.4.3. Threat of New Entrants

4.4.4. Threat of Substitutes

4.4.5. Competitive Rivalry in the Industry

4.5. Industry Value Chain Analysis



5.1. Introduction

5.2. Manual Intervention Terminals

5.3. Unattended Terminals



6.1. Introduction 

6.2. POS Terminal

6.3. RFID and Barcode

6.4. Warehouse Robotics

6.5. Automated Conveyor

6.6. Automatic Storage and Retrieval System

6.7. Electronic Shelf Labels

6.8. Autonomous Guided Vehicle

6.9. Others



7.1. Introduction 

7.2. Transportation and Logistics

7.3. Food and Beverage

7.4. Hypermarkets & Supermarkets

7.5. Healthcare & Pharma Industry

7.6. Fuel Stations

7.7. Automobile

7.8. Others



8.1. Introduction 

8.2. Hardware

8.2.1. POS Systems

8.2.2. Vending Machines

8.2.3. Barcode Scanner

8.2.4. Self-Checkout Systems

8.2.5. Others

8.3. Software

8.3.1. POS Software

8.3.2. E-commerce Management Software

8.3.3. Employee Management

8.3.4. Retail Management Software

8.3.5. Payment Processing Software

8.3.6. Inventory Management Software

8.3.7. Others



9.1. Introduction 

9.2. North America

9.2.1. United States

9.2.2. Canada

9.2.3. Mexico

9.3. South America

9.3.1. Brazil

9.3.2. Argentina

9.3.3. Others

9.4. Europe

9.4.1. UK

9.4.2. Germany

9.4.3. France

9.4.4. Italy 

9.4.5. Spain

9.4.6. Others

9.5. The Middle East and Africa (MEA)

9.5.1. Saudi Arabia

9.5.2. UAE

9.5.3. Israel

9.5.4. Others

9.6. Asia Pacific

9.6.1. China

9.6.2. Japan

9.6.3. South Korea

9.6.4. India

9.6.5. Indonesia

9.6.6. Thailand

9.6.7. Taiwan

9.6.8. Others



10.1. Major Players and Strategy Analysis

10.2. Emerging Players and Market Lucrativeness

10.3. Mergers, Acquisitions, Agreements, and Collaborations

10.4. Vendor Competitiveness Matrix



11.1. Zebra Technologies Corporation

11.2. Honeywell International Inc.

11.3. Fujitsu Ltd. 

11.4. RapidPricer B.V.

11.5. Toshiba Global Commerce Solution 

11.6. Xerox Corporation

11.7. ECR Software Corporation

11.8. Diebold Nixdorf, Incorporated

11.9. NCR Corporation

11.10.  Datalogic S.p.A

Zebra Technologies Corporation

Honeywell International Inc.

Fujitsu Ltd.

RapidPricer B.V.

Toshiba Global Commerce Solution

Xerox Corporation

ECR Software Corporation

Diebold Nixdorf, Incorporated

NCR Corporation

 Datalogic S.p.A