Global Self-Service Ticket Machines Market Size, Share, Opportunities, And Trends By Product (E-Kiosk, E-Ticket), By End-User (Travel, Entertainment, Retail, Others), And By Geography - Forecasts From 2023 To 2028

  • Published : Dec 2023
  • Report Code : KSI061610752
  • Pages : 133

The global self-service ticket machines market is expected to grow at a compound annual growth rate of 5.71% over the forecast period to reach a market size of US$10.528 billion in 2028 from US$7,139 billion in 2021.

The electronic ticket vending machines and interactive kiosks used in the worldwide self-service ticket machine industry are among some of the technology-driven devices. The industry for self-service ticket machines is influenced by several significant factors, including the need for automated and self-service devices, wireless connectivity, technical advancements, and remote administration.

Increasing adoption of automation and technology

The self-service ticket machines market is driven by automation. The self-service technology industry is expanding due to the capacity to deliver real-time notifications via a cloud-based network. The equipment functions reliably owing to the remote management capabilities, which also help keep maintenance costs down. Self-service kiosks are not merely resource centers for information. These internet-connected, all-inclusive shopping assistants let customers create shopping lists, think through options, find things, and pay for goods. They also help customers analyze consumer behavior and encourage social media participation. According to Census. Gov, the most frequent motive cited by 68% to 80% of workers at technology-using organizations is enhancing the quality of production operations. In comparison to other technologies, AI and robotics have the largest percentage of users who cite automation as a reason for motivation (54% and 66% of workers in technology-using organizations, respectively).


self-service ticket machines market


Growth in government investments

Government CIOs are aware of the need for cutting-edge technological capabilities to provide transformative citizen experiences at scale. Government CIOs claim to have improved their business understanding in 74% of cases. A secure and scalable cloud-based platform is desired to support the emphasis on growth, digitalization, and operational excellence. Furthermore, in April 2023, a Startup from IIT Kanpur received TDB-DST financing and 4.12 crores in TDB assistance for commercializing Machine Vision and Robotics Systems for Automation in the Manufacturing Industry.

It is projected that the global self-service ticket machines market in the UK will grow steadily. 

Self-service ticket machines such as e-kiosk produce electronic or paper tickets or recharge smart or stored value cards. Such machines enhance the overall process of ticketing services by reducing the waiting of customers and also provide an e-platform where customers can complete their transactions. Owing to the ease and time savings such machines are finding great demand in travel, entertainment, and retail applications. The United Kingdom is witnessing an increase in its trend of domestic travelling which has provided a positive scope for the self-service ticket machines market growth in the country. For instance, according to VisitBritain (British Tourist Authority), in Q1 of 2023, the average expenditure on domestic trips by British residents stood at £266 per domestic trip which represented an increase of 12% over £234 for Q1 of 2022.

Products offered by key players

Various collaborations and product innovations by major players are leading to the self-service ticket machines market expansion. For instance, in May 2021, to provide its consumers with a better means of purchasing tickets, Northern Railways introduced several schemes.  As part of a comprehensive modernization effort, the train operator promised to install 600 new self-service ticketing machines throughout the network, but instead installed 621 more units. More than 400 stations in the north of England have Northern's cutting-edge touch-screen devices owing to a £17 million project. Along with Legoland, another well-known theme park in the country, Tivoli Gardens is among Denmark's most visited tourist destinations. 18 self-serve ticket machines were designed, manufactured, and installed by Cammax integrating Key Technology for Tivoli Gardens. The self-serve ticket machines, which are fashioned like Danish soldiers from the nineteenth century, may be used to collect reserved tickets and also accept payment for park admission. The kiosks have had a significant influence on lineups outside the park, improved consumer happiness overall, boosted attendance, and significantly increased park income.

Market Key Developments

  • In 2023, the passenger transport firm LTG Link, owned by the Lietuvos Geleinkli Group, set up cutting-edge ticket machines in the nation's railway stations with the most passenger traffic. The ticket machines were produced by the joint Polish business Mera Systemy and Mera-Serwis following the request of LTG Link. 33 ticket machines were produced, a monitoring and control system was installed, system support was provided, and there was ongoing supervision during the operational term owing to the vendors that won the almost 1.7 million euro public procurement. 
  • In August 2022, LEON announced the launch of its “Self-Service Coffee” kiosk which would be employed across 68 service stations across the UK. Furthermore, in June 2021, Worldline and Evoke Creative joined forces to design a self-service kiosk that would improve the overall rail customer experience. The prototype designed would be installed and tested at the Govia Thameslink Railway at Gatwick Airport.

Self-Service Ticket Machines Market Scope:


Report Metric Details
Market Size Value in 2021 US$7,139 billion
Market Size Value in 2028 US$10.528 billion
Growth Rate CAGR of 5.71% from 2021 to 2028
Base Year 2021
Forecast Period 2023 – 2028
Forecast Unit (Value) USD Billion
Segments Covered Product, End-User, and Geography
Regions Covered North America, South America, Europe, Middle East and Africa, Asia Pacific
Companies Covered Scheidt and Bachmann GmbH, Genfare (SPX Technologies), ICA Traffic, Xerox Corporation, Omron Corporation, Diebold Nixdorf, IER (Calix), Ducati Energia (The Ducati Group), Sigma SpA, GRG Banking
Customization Scope Free report customization with purchase



  • By Product
    • E-Kiosk
    • E-Ticket
  • By End-User
    • Travel
    • Entertainment
    • Retail
    • Others
  • By Geography
    • North America
      • United States
      • Canada
      • Mexico
    • South America
      • Brazil
      • Argentina
      • Others
    • Europe
      • UK
      • Germany
      • Italy
      • Spain
      • Others
    • Middle East and Africa
      • Israel
      • Saudi Arabia
      • Others
    • Asia Pacific
      • China
      • Japan
      • India
      • Australia
      • South Korea
      • Taiwan
      • Thailand
      • Indonesia
      • Others

Frequently Asked Questions (FAQs)

The self-service ticket machines market is expected to reach a total market size of US$10.528 billion in 2028.
The global self-service ticket machines market is expected to grow at a CAGR of 5.71% during the forecast period.
Self-Service Ticket Machines Market was valued at US$7,139 billion in 2021.
Europe holds a significant share of the self-service ticket machine market.
The major factor anticipated to drive the growth of the self-service ticket machines market is the increasing demand for convenient and efficient ticketing solutions across various industries, especially in the transportation and entertainment sectors.


1.1. Market Overview

1.2. Market Definition

1.3. Scope of the Study

1.4. Market Segmentation

1.5. Currency

1.6. Assumptions

1.7. Base, and Forecast Years Timeline


2.1. Research Data

2.2. Assumptions


3.1. Research Highlights


4.1. Market Drivers

4.2. Market Restraints

4.3. Porter’s Five Force Analysis

4.3.1. Bargaining Power of Suppliers

4.3.2. Bargaining Power of Buyers

4.3.3. Threat of New Entrants

4.3.4. Threat of Substitutes

4.3.5. Competitive Rivalry in the Industry

4.4. Industry Value Chain Analysis


5.1. Introduction

5.2. E-Kiosk

5.3. E-Ticket


6.1. Introduction

6.2. Travel

6.3. Entertainment

6.4. Retail

6.5. Others


7.1. Introduction

7.2. North America

7.2.1. United States

7.2.2. Canada

7.2.3. Mexico

7.3. South America

7.3.1. Brazil

7.3.2. Argentina

7.3.3. Others

7.4. Europe

7.4.1. UK

7.4.2. Germany

7.4.3. Italy

7.4.4. Spain

7.4.5. Others

7.5. Middle East and Africa

7.5.1. Israel

7.5.2. Saudi Arabia 

7.5.3. Others

7.6. Asia Pacific

7.6.1. China

7.6.2. Japan

7.6.3. India

7.6.4. Australia

7.6.5. South Korea

7.6.6. Taiwan

7.6.7. Thailand

7.6.8. Indonesia

7.6.9. Others


8.1. Major Players and Strategy Analysis

8.2. Market Share Analysis

8.3. Mergers, Acquisitions, Agreements, and Collaborations


9.1. Scheidt and Bachmann GmbH

9.2. Genfare (SPX Technologies)

9.3. ICA Traffic

9.4. Xerox Corporation

9.5. Omron Corporation

9.6. Diebold Nixdorf

9.7. IER (Calix)

9.8. Ducati Energia (The Ducati Group)

9.9. Sigma SpA

9.10. GRG Banking

Scheidt and Bachmann GmbH

Genfare (SPX Technologies)

ICA Traffic

Xerox Corporation

Omron Corporation

Diebold Nixdorf

IER (Calix)

Ducati Energia (The Ducati Group)

Sigma SpA

GRG Banking